Deposits & Withdrawals
How can I deposit?
You can use the following services:
How can I make a withdrawal?
Basically you can only withdraw trough one of the following methods.
How long does it take to process a withdrawal?
All withdrawal requests are processed within 24 hours from Monday through Friday. Once your withdrawal request has been processed at our end, it will depend on your payment system when you get your money. For example, international wire transfers will arrive at your bank within three to five business days. However, some banks may place a hold on the incoming funds; you will need to check with your bank how long it will take your funds to clear. Credit/debit card refunds normally take 48 hours; however, it may take up to 8 business days for the money to arrive. All eWallet withdrawals are instant, meaning that if it has been processed at our end, your funds are almost instantly available at your end.
What is the minimum I can deposit?
The initial minimum deposit for all accounts is $100.
I want to send a wire transfer, I need your bank account details
Log in to your back office profile, go to the Deposit section, select Wire transfer, complete our short form and press the Submit button. Once you have done that our system will display our banking information for you.
I have deposited more than was credited to my account, why is that?
If you are depositing funds by one of the eWallets (electronic wallets) or a credit/debit card, your payment is automatically reduced by the amount of fees and net amount is then credited to your account. As a merchant we have to pay for the services provided by payment processors. As with withdrawals, we pass these fees onto our clients. We don’t charge anything extra. As far as international wire transfers are concerned, additional fees may be charged by the intermediary banks; please get in touch with your bank and enquire if they use any intermediary banks and what their fees are.
How to transfer funds from one account to the other?
This is done from within your profile page here. From there click on the withdrawal tab and choose “Inter-Account Transfer”. Complete the form and click on the submit button. A confirmation link will be sent to your email address and you will need to click on the link to confirm the transfer.
Do you charge any withdrawal fees?
Considering that certain stages of the depositing/withdrawal process involve manual labour, some of the withdrawal options we offer involve a small fee. Please visit our Deposit and Withdrawal section to get more info on withdrawal fees.
In which currencies can I open my account?
Accounts can be opened in USD, EUR, GBP, AUD, CAD, CHF, cBTC (Bitcoin) and mAU (Gold).
Important notice: To avoid any unexpected charges and fees, we recommend that you primarily deposit and withdraw funds into and out of your account in the same currency, as your trading account.
Are my transactions safe?
We ensure that all transactions are processed safely, securely and reliably, first and foremost by utilizing advanced encryption technology that guarantees your privacy and security. All communication is encrypted using SSL technology (Secure Socket Layer). Passwords are encoded, and we strongly recommend you keep your password secret. All personal information is completely confidential and we will not share your information with any third parties.
How do you know it was me who submitted a withdrawal request?
Once a withdrawal request has been created in our system, we will contact you to ensure you submitted this request, before we process it.
How much can I deposit by card?
Well, that all depends on the size and frequency of your deposits. We have a rolling deposit system, which we’ll try to explain as simply as possible.
Within any 30-day period you can deposit a maximum of $3,000 by card. You can do this in as many small deposits as you want, but the maximum is $3,000 in the 30-day period (which starts from your first deposit).
Let’s take a 30-day time period as an example and we’ll say that you want to use the maximum permitted. On Day 1 you decide to deposit $200, but on Day 5 you decide to deposit a further $2,500. That means you can only deposit a further $300, which you decide to do on Day 15. That means after Day 15 you will not be able to deposit again by card until the 30-day period finishes.
This is where it may get a little tricky. In the following month you will again be able to deposit $3,000, but no bigger than the previous month’s deposits. For example, if you wanted to deposit $1,000 on Day 2 of the following month, you would not be able to do so and would have to wait until Day 5 as you’d made a large $2,500 deposit on that day in the previous month, which would cover your $1,000 deposit.
Let’s take another example where you don’t want to deposit the maximum $3,000. On Day 1 you deposit $100 and on Day 20 you deposit another $100. On Day 1 of the following month you would be able to deposit the $2,800 you hadn’t used the previous month PLUS the $100 from the original Day 1 deposit.