What documents are required to open a live account?
As a regulated broker we are required to establish the identity of all live account holders by requesting them to provide supporting documentation. All online applications must be complimented with a colour copy of your ID/Passport. Be sure to check out the full list of requirements.
Does a Demo account have an expiration period?
If you don’t login to your Demo account for 90 days it will expire.
Can I open multiple demo/live accounts?
The short answer is Yes, you can open additional demo or live accounts, without having to register a new profile. All you need to do is log in to your existing user profile, click on the Open live/demo account button and follow the on-screen instructions. By default you can open 20 demo accounts and 15 live accounts, but if you require more, simply Contact Us and we will allow you to open more accounts.
I blew my demo account, can I add more funds to it?
You certainly can. Log in to your Backoffice profile, click on the demo account number you wish to add funds to, and you will be taken to the account overview page. On the right hand side of the screen you will find the Change balance button, click on it and type in your new balance value. Still not clear on how to add funds to your demo account? Check out our very short video tutorial.
Do you offer Islamic accounts?
Islamic accounts are also known as swap-free accounts as they imply no swap or rollover interest on overnight positions, which is against Islamic faith. We offer our Islamic accounts to clients following the Muslim faith. If you are from a Muslim country, simply log into your back office profile, go to the Profile section, select Islamic account and submit your request for a swap-free account.
Trading conditions for Islamic accounts, what are they?
Trading conditions are almost identical to those on our standard accounts; however there is one notable difference: no swap charges are applied. Instead, we charge a commission, which is charged at 00:00:00 server time (or 23:59:59). Please note that for trades where the swaps are normally positive (for instance, Buy on USDCHF) the commission would be zero, and for those trades where Swaps are negative (Buy on EURUSD or Sell on USDCHF etc.) the commission will be 75% of the swap, i.e.: 0.75*swap. Other than that, conditions for our normal accounts and Islamic accounts are identical.
On which platforms can I open an Islamic account?
We operate Islamic accounts on both of our platforms: MT4 and MT5.
Do you accept clients from my country?
We accept clients from all countries, except those listed below:
- North Korea
- Syrian Arab Republic
- The United States of America
- Northern Mariana Islands
- Puerto Rico
- U.S. Virgin Islands
- United States Minor Outlying Islands
- American Samoa